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POLICY: CLIENT RIGHTS

Policy:

  • It shall be the policy of Community Counseling Center to afford all clients the full spectrum of rights as recipients of our services, to provide all clients with the process by which to address any grievance and to thoroughly report and investigate any allegation of abuse or neglect.

Procedure:

  1. Each client shall be provided the attached statement of client rights and client grievance procedure at the time of their admission to the Corporation and annually if they are served in a program longer than 1 year.
  2. Each employee shall be provided a copy of the attached statement of rights and client grievance procedure at the time of their hire.
  3. The Corporation will periodically hold staff training in matters of client rights.
    • Allegations of abuse and neglect are to be reported and will be investigated by the Corporation Client Rights Officer in a manner consistent with the Corporation’s Client Grievance Procedure.
    • Reporting is the responsibility of all Corporation staff and volunteers.
    • The Chief Executive Officer is to be promptly notified of all allegations of abuse and neglect by staff and will review the written results of the Client Rights Officer’s investigation.  The Chief Executive Officer or designee will notify the MHRS Board of allegations and the results of the investigation and will notify the Personnel committee of the (Corporation) board.
    • Where required by law the Chief Executive Officer, or designee, will report allegations of abuse and neglect to appropriate authorities such as the local police, sheriff, or Children’s Services Board.  Investigations by these authorities may preempt an internal investigation.
    • Any staff member found to have been guilty of abuse or neglect or to have been witness to such abuse and neglect and failed to have reported it to the Client Rights Officer or Chief Executive Officer will be subject to possible disciplinary action by the Corporation.  This may consist of a written reprimand, suspension without pay or dismissal depending upon the gravity of the offense.  When appropriate, the offense may also be reported to the staff person’s professional licensing authority.  Record of confirmed abuse or neglect will be entered into the staff person’s personnel file for permanent retention.
    • The Client Right’s Officer will train each new staff in Client Rights and Client Grievance Procedure, and in recognition and reporting of abuse and neglect.  A copy of these policies and procedures will be presented to each Corporation employee and volunteer.

CLIENT RIGHTS

A.  Each client of Community Counseling Center has all the following rights:

  1. The right to be treated with consideration and respect for personal dignity, autonomy, and privacy;
  2. The right to reasonable protection from physical, sexual or emotional abuse, inhumane treatment, humiliation, and neglect;
  3. The right to receive services in the least restrictive, feasible environment;
  4. The right to participate in any appropriate and available service that is consistent with an individual service plan (ISP), regardless of the refusal of any other service, unless that service is a necessity for clear treatment reasons and requires the person's participation;
  5. The right to give informed consent to or to refuse any service, treatment or therapy, including medication absent an emergency;
  6. The right to participate in the development, review, and revision of one's own individualized treatment plan and receive a copy of it;
  7. The right to freedom from unnecessary or excessive medication, and to be free from restraint or seclusion;
  8. The right to be informed and the right to refuse any unusual or hazardous treatment procedures;
  9. The right to be advised and the right to refuse observation by others and by techniques such as one-way vision mirrors, tape recorders, video recorders, television, movies, photographs or other audio and visual technology;
  10. The right to the confidentiality of communications and personal identifying information within the limitations and requirements for disclosure of client information under state and federal laws and regulations;
  11. The right to have access to one's own client record unless access to certain information is restricted for clear treatment reasons. If access is restricted, the treatment plan shall include the reason for the restriction, a goal to remove the restriction, and the treatment being offered to remove the restriction;
  12. The right to be informed a reasonable amount of time in advance of the reason for terminating participation in a service, and to be provided a referral, unless the service is unavailable or not necessary;
  13. The right to be informed of the reason for denial of a service;
  14. The right not to be discriminated against for receiving services on the basis of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic information, human immunodeficiency virus status, or in any manner prohibited by local, state or federal laws;
  15. The right to know the cost of services;
  16. The right to be verbally informed of all client rights, and to receive a written copy upon request;
  17. The right to exercise one's own rights without reprisal, except that no right extends so far as to supersede health and safety considerations;
  18. The right to file a grievance;
  19. The right to have oral and written instructions concerning the procedure for filing a grievance, and to assistance in filing a grievance if requested;
  20. The right to be informed of one's own condition; and,
  21. The right to consult with an independent treatment specialist or legal counsel at one's own expense.

B.  The Corporation has appointed a Client Rights Officer who is responsible to accept and oversee the process of any grievance filed by a client or other person or Corporation on behalf of a client.  That person is:

                Georgia Farris Romanko, Client Rights Officer
                Community Counseling Center
                2801 “C” Court
                Ashtabula, OH 44004
                440-998-4210 or 1-800-998-4210 Ext. 414

Available during standard business hours:  Monday thru Friday, 8:30 a.m. to 5:30 p.m.

If the Client Rights Officer is unavailable or the subject of the grievance, the alternative person designated to assist the client with his/her grievance is: Mary Beth Porter x483

C.  The staff of Community Counseling Center will explain any and all aspects of client rights and grievance procedures upon request.

D.  A copy of this Client Rights Statement will be distributed to each applicant or client at the intake or next subsequent appointment in writing and orally.  These rights will be distributed by the person performing the intake or by the client’s primary service provider.

  • A.  In a crisis or emergency situation, the client or applicant will be verbally advised of at least the immediate pertinent rights, such as the right to refuse the offered treatment and the consequences of that agreement or refusal.  Written copy and verbal explanation may be delayed to the subsequent meeting.
  • B.  Clients or recipients of community services, (information and referral, consultation, mental health education or prevention, training) may be provided a copy and explanation of the client rights policy upon request.

E. A copy of the client rights policy shall be posted in a conspicuous location in each building operating by the Corporation.

F. The Corporation shall provide that every staff person, including administrative and support staff, is familiar with all specific client rights and the grievance procedure.

 

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